Does DIY Help You Save Money in Your Wedding?

Does DIY really help you save money?

Lets take a step backward and see if what are the wedding items we can do it ourselves.

There are placecard holders, corsages, labels, wedding favors, wedding gifts and so on

The list is endless and even if you may want to try out making one item, the work would be multiplied by at a few hundred times depending on the quantity you are making.

Plus, you may need to shop for the materials, make an effort to the venue where they are sold, asking along people to help you and giving treats to them after their help.

There are many things to be done if you are saving, say $50.

Along the way, when the big day draws nearer, there are more tasks to be done.

There will be more decisions to be made and contigency plans to be drawn out.

If the DIY items had been done by the time, it will be a blessing.

And you are in line with your schedule.

But what if you are not?

Tasks and chores PLUS stress and frustration get accumulated.

Pressure built up in your body and there be feeling of not supported by people around you.

When other people start giving their own ideas and not following what you have intended, what will you do?

Will you give way to your friend for the sake of friendship?

Or insist on what you want because it is your wedding?

It is easy to say now we can work something out together. But when times come, it is going to put you in a very difficult spot.

If you are creative and have a group of friends who are good in art-and-craft, it is wonderful as your end products turn out to be of high standard and they are presentable and pleasant to look out.

What if it is otherwise? The object differs so much when you compare it beside the picture or photo.

What can you do? Remember the day is drawing near and there is not much time left.

What will you do if you have not enough time? Redo or leave it?

Jhong Ren runs http://www.romance-fire.com My Wedding Blog - an online wedding diary that gives more than just the usual tips and advice on a daily basis. Check out http://www.romance-fire.com now and by all means leave us your comments, share some of your own wedding experiences

Is Good Customer Service Going to the Dogs?

I had an experience the other day that has made me think about how too many customer service experiences unfold in the business world today, and about the difference that really good service can make.

I have two dogs. Earlier this week, it was time for them to get their summer haircuts so that they will be able to comfortably cope with the Houston heat.

The newest addition to the house is Jason, a miniature schnauzer who had been the prized pet of an old lady who had to give him up for adoption when she moved to a nursing home. She had chosen to keep him fully furred, not trimmed in the traditional schnauzer cut, so that he had a really nice wire haired coat to go with his bushy eyebrows and stubby tail. The other dog is Lucky, a schnauzer-poodle mix-poodle ears and body, schnauzer muzzle and curly tail-he gets the traditional cut.

So, I took the two little guys to the groomers the other morning. I was the first client of the day, and the salon was nice and quiet. I explained what I wanted to the person who would be doing the job-traditional schnauzer cut on Lucky, but not on Jason. Just a trim for him. This is important, I told her, because I dont want his coat shaved off-once that wire hair is gone it never grows back. Did she understand, I asked?

Yes, she answered. But did I want Jasons skirt trimmed?

Skirt? I stared blankly and finally figured out that she was talking about the feathery bits on his chest and belly. Yes, fine, I said. Trim that area but just dont shave him. She nodded.

I went back a few hours later to pick up the boys. At that point the salon was buzzing with dogs, clients, and groomers. The fur was literally flying. First came Lucky, looking very dapper and neat. A few seconds later, out came Jason, and my mouth dropped open.

He had been completely shaved!!! The groomer had given him a standard schnauzer cut-and that lovely wire coat was gone forever.

I couldnt believe it. I was angry and sad at the same time. What had happened? How could the conversation we had had in the morning have been so completely lost?

After discussing the situation with the salon owner, she reluctantly refunded my money, which was very small consolation for the snafu. It should be no surprise that I will not be going back to that salon when the boys fur has grown out.

This whole thing left me thinking about how this kind of customer service happens in other businesses. There were several points about the experience that translate:

1. Are we really listening to our customers? Do we ask the questions we need to ask to make sure that we understand what they want from us? Do we make accurate notes so that we retain instructions and deliver what was asked for? I got plenty of nods from the groomer during our talk, but my instructions obviously got lost somewhere between her ears and her shears.

2. Are we communicating clearly back to them, or do we use industry jargon that they may or may not understand? When the groomer asked me about trimming Jasons skirt, I had to stop and think. It was MY responsibility to figure out what she was talking about. Not a great way to do business.

3. Finally, and very very important, when mistakes do get made on our side of the transaction, how do we make amends? Even the worst error doesnt have to mean the loss of the customer. Respond to the mistake with restitution that matches its seriousness. In my case, given the extent of the mistake with Jason, and the permanence of the result, the salon owner fell far short in restitution and in terms of keeping my business. I had to struggle to simply get a refund, which was insufficient compared to the permanent impact this error has. I wont be back to that salon.

These three points--listening to the customer, communicating back in ways that they will easily understand, and making appropriate amends when mistakes get made on our end-are the core of excellent service and the key to keeping loyal and happy customers.

(As a post script, I should note that Jason still looks darn cute, even without his fur. And Im sure he doesnt care one way or the other about all that wire hair!)

Trish Lambert (http://www.trishlambert.com), principal of 4-R Marketing LLC, is an experienced marketing consultant and creator of the 4-R Marketing Model for service businesses. Very much a "non-conformist" in the marketing world, Trish produces measurable results with marketing that drives revenues for her customers.